Return & Refund Policy

At RainbowFable, we are committed to providing you with premium fabric materials of the highest quality. Every item is carefully inspected before shipment to ensure it meets our standards. Your satisfaction matters to us, and we want you to feel confident when shopping with us.

Please review our return and refund policy carefully.

Eligibility for Returns & Refunds – Damaged Products Only

We only accept returns or issue refunds for products that are damaged or defective upon arrival.

We do not accept returns, refunds, or exchanges for:


  • Change of mind

  • Incorrect size or measurement (please check our product details before purchasing)

  • Slight color variations (see Color Disclaimer below)

Mandatory Unboxing Video Requirement

To qualify for a return or refund, you must provide a full, unedited unboxing video.

The video must clearly show:


  • The unopened package with the shipping label visible

  • The complete unboxing process, start to finish (no cuts, pauses, or edits)

  • The moment the damage is found, with close-up shots

  • All sides of the item to confirm the damage existed before use

⚠️ Without this video proof, we cannot approve a return or refund.

How to Initiate a Return


  1. Notify us within 48 hours of delivery.

  2. Contact us via WhatsApp with the subject:

    “Damaged Product – Order #[Your Order Number]”

  3. Include in your message:


    Your order number


    The full unboxing video


    Photos of the defect/damage



  4. Wait for approval – our team will review your submission and respond on WhatsApp.

  5. Return shipping – if approved, we’ll arrange pickup or send you a prepaid label. Do not send anything back without authorization.

  6. Refund processing – once we receive and confirm the damage, we’ll issue a refund to your original payment method within 5–7 business days.

Color Disclaimer

While we strive for accuracy in product photography, slight variations may occur due to:


  • Lighting conditions during photography

  • Differences in phone/computer display settings

These minor differences are not considered defects and are not eligible for return or refund.

Payment Information

We currently accept secure payments via:


  • Google Pay (GPay)

  • Bank Transfer

Customer Support

All return/refund requests and order inquiries are handled via WhatsApp:

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✨ Thank you for choosing RainbowFable. We appreciate your trust and look forward to serving you again.

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